Term and Condition

Term and conditons

1. Introduction

Welcome to Noor, an online retail store operated under Apex Enterprise.

By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

2. About Noor

Noor is an online retail store offering customized and readymade products, including photo frames, neon signs, sign boards, personalized gifts, wall décor, and other decorative products.

Unless specifically marked as Readymade, all products available on our website are made to order.

3. Customized Products

Most products sold on Noor are custom-made according to the customer's selected design, size, color, text, photos, or other specifications.

Before production begins, the customer is responsible for reviewing and approving all design details.

Once the design is approved and production has started:

The order cannot be cancelled.
The design cannot be changed.
The advance/deposit paid is non-refundable.
The final product will be manufactured exactly as per the approved design.

Customers are requested to carefully check all spellings, images, sizes, and design details before giving final approval.

4. Readymade Products

Products marked with the "Readymade" tag are pre-manufactured items and are not customized.

The cancellation, return, and replacement conditions for Readymade products may differ from customized products and will be subject to our applicable policies.

5. Pricing & Payment

All prices are listed in Indian Rupees (INR).

Orders will be processed only after successful payment or confirmation of the required advance payment, wherever applicable.

6. Warranty

Warranty is applicable only to the Switched-Mode Power Supply (SMPS) supplied with eligible LED Neon products.

The warranty does not cover:

LED strips
Acrylic or frame body
Wires and connectors
Physical damage
Water damage
Improper installation
Electrical fluctuations or misuse
Damage caused after delivery due to mishandling

Warranty claims may require proof of purchase.

7. Product Appearance

Every effort is made to ensure product images accurately represent the final product.

However, slight variations in color, finish, brightness, wood grain, acrylic texture, or handcrafted details may occur and are considered normal.

8. Shipping & Delivery

Estimated delivery timelines are provided for reference only.

Delivery may be affected by courier delays, weather conditions, festivals, or other unforeseen circumstances.

Noor is not responsible for delays caused by third-party courier services.

9. Customer Responsibility

Customers are responsible for providing accurate information, including:

Name
Delivery address
Contact details
Photos
Text
Design preferences

Noor will not be responsible for errors in the final product resulting from incorrect information or approved designs provided by the customer.

10. Limitation of Liability

Our liability is limited to the value of the purchased product.

We are not responsible for indirect, incidental, or consequential losses arising from the use of our products.

11. Changes to These Terms

Noor reserves the right to update these Terms & Conditions at any time without prior notice.

12. Contact

For any questions regarding these Terms & Conditions, customers may contact us through the contact information provided on our website.

13. Design Approval

For customized products, a design mockup may be shared for your approval before production begins. It is the customer's responsibility to carefully review all details, including text, spelling, images, colors, size, and layout.

Once the design is approved, it is considered final. Production will begin based on the approved design, and no further changes or corrections can be made. Noor will not be responsible for any errors that were present in the approved design.

14. Customer-Provided Content

By uploading or sharing any photos, logos, artwork, designs, or text, you confirm that you own the rights to use the content or have obtained the necessary permission from the rightful owner.

Noor is not responsible for any copyright, trademark, or intellectual property claims arising from customer-provided content. The customer accepts full responsibility for the materials submitted for customization.